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Hosting Terms & Policies

Home | Hosting Terms & Policies
  1. Notice Period
    Please give us at least 30 days’ written notice to cancel your hosting.
  1. Outstanding Payments
    All invoices must be paid before termination.
  1. Data Backup
    Make sure to download your website, database, and emails before the termination date. We are not responsible for lost data.
  1. Migration Assistance
    We can help move your website to another host at £70 + VAT per hour.
  1. End of Service
    Hosting, emails, and DNS services stop on the termination date.
  1. Example / How Billing Works:
  • If your billing date is 7th of each month and you give notice on 19th October, your 30-day notice ends 18th November.
  • Hosting continues until 18th November, and the 7th November payment will still be charged.

Key Point: Hosting continues through the notice period, and fees are due for any billing cycles that fall during that time.

Frequently Asked Questions (FAQ)

Our Managed Hosting package includes:

  • Unlimited updates to existing pages (text, images, banners, blog posts, etc.)
  • Website maintenance, including updating plugins, themes, and core CMS files
  • Website security, including 24/7 monitoring, malware protection, spam filtering, and firewall configuration
  • Regular backups of your website and database
  • Support for troubleshooting, guidance, and minor website edits

Note: Creation of new pages, adding new functionality, or complex design changes are extra, charged based on time and complexity.

Simply email or message our support team with your request. Minor updates to existing pages are handled as part of your Managed Hosting. For new pages or custom functionality, we will provide a quote based on the work required.

Provide 30 days’ written notice via email. Hosting remains active until the end of the notice period. Migration support to another provider is available at £70 + VAT/hour. Fees apply for any billing cycles that fall within this period.

Hosting fees are non-refundable once the billing cycle has started. Prorated refunds may be offered only at Telsa Media’s discretion.

Yes! We offer migration services at £70 + VAT per hour, which includes file transfers, database exports, DNS updates, and basic email migration.

We take regular backups weekly (or more frequently if needed) to ensure your website can be restored in case of issues.

Our Managed Hosting includes 24/7 security monitoring. If malware or security threats are detected, our team will clean and restore your website as part of the service.

Yes! All plugin, theme, and core CMS updates are included in your Managed Hosting plan to keep your website secure and running smoothly.

Any new pages, major design changes, or additional functionality will be charged extra, depending on the time required and complexity. We provide a quote before starting any such work.